Returns and Refunds

Return Policy

Not happy with your order? Not a problem! Just return the item within 14 days from the delivery date. Items must be unused and in resalable condition. This applies to all domestic (UK) customers and international orders. 

For any other queries about our returns policy, please do not hesitate to email us through our contact us page. 

 

Damaged or Incorrect Items

 

In the event that you receive a damaged or incorrect item, please email us at hello@tinyalpaca.co.uk with your order number and a photo of the item that has been sent to you so we can resolve this as soon as possible.

Exciting Transition: From Compostable to Pollastic Mailer Bags!

Later in 2024, we are excited to transition from compostable mailing bags to Pollastic mailing bags. Made from reclaimed ocean plastic, Pollastic bags are not only recyclable but also support environmental cleanup efforts. This initiative empowers local communities in South East Asia by providing jobs to collect and repurpose ocean waste, making a positive impact on both people and the planet.